PLEASE NOTE: We accept returns of all items within 7 calendar days of delivery ONLY IF THEY ARE COMPLETELY UNUSED AND ARE IN ORIGINAL PACKAGING.
Please keep in mind that our products are supported by a 5 year warranty on parts. If your bed is damaged please let us know which part(s) you require and we will send them to you. Such cases are very infrequent.
Please note the following conditions for all returns:
You are responsible to deliver all products in original packaging to our warehouse in the GTA. Return shipping costs are borne by the customer.
Returns have to be in perfect condition, we do not accept returns with any level of damage. Please note that you are responsible for the return until it reaches our warehouse whether it's delivered by you or by your carrier, this includes damage inflicted by your carrier. We do not provide assistance with return shipping.
If a return qualifies for a refund then it is provided within 7 business days of us receiving the return back.
All returns need to be authorized by us, please contact us first.
To learn more about consumer protection in Ontario please visit the relevant section of the official website of the Province of Ontario: here.